Introduction
arcane-watts is committed to protecting the privacy of our clients, particularly when working with children and teenagers. This Privacy Policy explains how we collect, use, store, and protect personal information.
Information We Collect
From Parents and Guardians
When enrolling a child in our programmes, we collect:
- Parent or guardian name and contact information
- Email address for programme communications
- Billing information for payment processing
- Any specific learning needs or circumstances relevant to the child's education
From Participating Children
We collect minimal personal information from children, limited to:
- First name and age (for programme placement)
- Work completed during sessions (budgeting exercises, worksheets)
- Progress notes related to educational development
How We Use Your Information
We use collected information solely for:
- Delivering our educational programmes
- Communicating programme updates and scheduling
- Assessing student progress and tailoring instruction
- Processing payments and maintaining enrollment records
- Responding to inquiries and providing customer support
Data Protection and Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, or destruction. This includes:
- Encrypted data transmission
- Secure storage systems with access controls
- Regular security assessments
- Staff training on data protection requirements
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy:
- Active client records are maintained during programme participation
- Financial records are retained for 7 years per UK tax requirements
- Educational progress notes are deleted 2 years after programme completion
Sharing Information
We do not sell, rent, or trade personal information. Information may be shared only in these limited circumstances:
- With parent/guardian consent for specific purposes
- When required by law or legal process
- With service providers who assist in programme delivery (subject to confidentiality agreements)
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you or your child
- Request correction of inaccurate information
- Request deletion of information (subject to legal retention requirements)
- Object to processing of your information
- Request restriction of processing
- Receive your information in a portable format
Children's Privacy
We take particular care with information about children. We:
- Require parental consent before collecting any child's information
- Collect only information necessary for educational purposes
- Do not use children's information for marketing
- Do not share children's information with third parties (except as legally required)
Cookies and Website Usage
Our website uses cookies to improve user experience. For detailed information about cookies we use, please see our Cookies Policy.
Contact Regarding Privacy
Questions or concerns about how we handle your information can be directed to:
Email: [email protected]
Address: 47 Whiteladies Road, Bristol BS8 2LS, United Kingdom
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to active clients via email.
Regulatory Authority
If you believe we have not handled your information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.